Rockman Industries Ltd.
employees of rockman

People & Culture

Our Values

Respect For Individual

We treat all people (inside and outside the company) with fairness, dignity, and respect Do's

Do's
  • Be open and honest with each other
  • Treat others the way you would like to be treated irrespective of hierarchy
  • Maintain a safe and secure work environment
  • Respect privacy and protect personal information
  • Promote and provide a harassment-free environment
  • Provide an easily accessible mechanism for settlement of individual grievances
  • Listen to others view point before expressing your own
Don'ts
  • Do not discriminate on the basis of caste, creed, religion, gender, disability, age or any other characteristic
  • Do not behave in a disrespectful, hostile, violent, intimidating, threatening, or harassing manner
  • Do not forget to show respect towards all your customers – internal as well as external
  • Do not make matters personal
Integrity

We are open, honest, and ethical in all of our dealings

Do's
  • Avoid conflicts of interest and take decisions in the best interest of organization
  • Honor all commitments
  • Comply with governing laws and statutory guidelines
  • Protect sensitive information and maintain confidentiality
  • Deal fairly with customers, suppliers, and competitors
  • Deal fairly with customers, suppliers, and competitors
Don'ts
  • Do not allow other people, including friends and family, to use company resources
  • Do not accept or offer gifts or favors to anyone unless doing so is legal and consistent with organization's policies
  • Do not knowingly ignore any of the quality checks / audits put in place
  • Do not misuse information for business or personal gain
Learning Organization

We nurture and support creativity and development of new ideas, methods and processes to ensure continuous improvements . We work collectively to enhance the capabilities of our employees.

Do's
  • Give each other the liberty to think and question existing systems, processes and practices
  • Encourage and support people to study and improve their own skills and promote expertise
  • Invest in continuous development of employees
  • Motivate employees to generate ideas for improvement
  • Experiment with new ideas – find ways to make things simpler, faster, more effective
  • Encourage Cross Functional conversations and interactions
  • Focus on Continuous Improvements
Don'ts
  • Don't be afraid to make mistakes, but learn from them
  • Do not let the level dictate the merit of the idea (Accept ideas from all levels)
  • Do not criticize any idea, instead nurture each opportunity for creating / identifying something worthwhile
  • Don't have a negative perception towards change. Be open to it and embrace it
  • Do not hesitate to try new ideas
Customer Focus

We ensure that customer requirements are identified and met to enhance customer satisfaction?

Committed towards putting customer (internal & external) first and consistently deliver high quality product s & services

Do's
  • Respect all customers
  • Respond to all customer enquiries promptly, positively and courteously
  • Ask appropriate questions to identify customers needs
  • Honour your commitments
  • Adopt a “First Time Right” attitude while serving all customers
  • Share ideas on ways to improve policies, procedures and service delivery to meet customers needs
  • Seek feedback from customers and act constructively upon both positive and negative feedback
  • Seek feedback from customers and act constructively upon both positive and negative feedback
Don'ts
  • Do not over-commit and under-deliver
  • Do not make things overly complicated for the customer – provide them clear, accurate and timely responses / information
  • Do not forget to show respect towards all your customers – internal as well as external

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Our Customers

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